It appears that, as of now, the National Water Company (NWC) in Saudi Arabia does not offer a direct WhatsApp-based service for checking water bills. There’s ample documentation on how to check your water bill via their mobile app, e-branch portal, and banking channels, but nothing indicates a WhatsApp facility for water utilities.
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How to Check Your Water Bill in Saudi Arabia (2025)
1. NWC Mobile App
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Download the “National Water” app from Google Play or the Apple App Store.
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Register with your Iqama number and mobile number, then log in.
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Add your water account using the account number.
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Navigate to the Bills section (and tap “More”) to view your current bill, payment history, and due date.
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2. NWC e-Branch (Online Portal)
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Visit the NWC e-Branch portal and select “Create Account.”
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Register using your Iqama, mobile number, and email.
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After logging in, choose Add Account, specify your city and beneficiary type, then enter or search for your account.
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You’ll then have full access to your billing details online.
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3. Banking Channels via SADAD
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Use your bank’s mobile app, online banking, or an ATM.
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Go to Bill Payment → Government Agencies → Water Services (015) or search for “National Water Company” using the SADAD code 138.
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Enter your NWC account number to view and optionally pay your bill.
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4. ATM Machines
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Insert your card and PIN at any Saudi ATM.
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Navigate to Bill Payments → Utilities → National Water Company, enter your NWC account number, and your current bill will display.
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5. Finding Your NWC Account Number
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Check the physical water bill—your account number is printed there.
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If you’re renting, ask your landlord or building owner.
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Or log in to e-Branch and use the “Know Your Account Number” service by entering your national ID, resident ID (Iqama), or previous account number.
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What About WhatsApp?
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There is a known WhatsApp service for electricity bills via the Saudi Electricity Company—but no similar service exists for NWC water bills, based on available information.
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If users need assistance, NWC provides other handy channels:
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Unified call center: 800 441 1110
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Live chat (available 16/7)
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@NWCcare on X (formerly Twitter) with response within 15 minutes
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Summary Table
| Method | What You Get Access To | Notes |
|---|---|---|
| NWC Mobile App | Bills, due dates, history, and account features | Most convenient, mobile-first |
| NWC e-Branch Portal | Same as the app, but via a web browser | Requires registration |
| Banking / SADAD | View and pay via bank channels | Easy access if you know your account |
| ATM | Bill amount display | Quick if you’re near an ATM |
| WhatsApp (NWC) | — | Not available for water utility services |
| Customer Service | Assistance via phone, chat, or X | Good fallback option |
Recommendation
If you’re specifically looking to use WhatsApp to check your water bill, unfortunately, it’s not currently supported by NWC. However, using the NWC mobile app is the most user-friendly and feature-rich approach. Alternatively, the e-branch portal, banking/SADAD, or ATM channels are reliable and accessible options.
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